Step 1: Know the Legislation

An accessibility plan should outline how the organization(s) will identify, remove and prevent barriers to people in the organization or interacting with it. The plan must be reviewed and updated at least once every three years.

In developing or updating their plan, an organization must consult with its accessibility committee and consider specified principles:

  • Inclusion
  • Adaptability
  • Diversity
  • Collaboration
  • Self-determination (people choosing and setting their own goals, being involved in making life decisions, self-advocating, and working to reach their goals)
  • Universal design (the process of creating services and environments that are accessible to people with a wide range of abilities, disabilities, and other characteristics)


Learn more about universal design from the Center for Excellence in Universal Design.